At iCore Business Solutions, we understand that evolving your business goes beyond just technology. Our expertise in digital transformation enables us to work closely with your team, streamlining your processes, enhancing data management, and improving the customer experience. Our range of services is designed to unlock the full potential of your organization, delivering exceptional results and value.

Employee Self Service Portal

“Work Connect” Employee Self-Service Portal for Streamlined HR Processes and Elevated Employee Experience

Our “Work Connect” employee self-service portal, developed for a valued client, showcases the benefits of streamlined HR processes, improved employee engagement, and enhanced overall employee experience. This solution aims to demonstrate how organizations can optimize their HR management through the portal’s innovative features.

By highlighting the various capabilities of “Work Connect,” we provide examples of its potential to improve different aspects of HR management. Furthermore, we share key metrics and feedback from our client to illustrate the portal’s effectiveness in achieving its objectives.

The primary goal of this solution is to help prospective clients comprehend the value of the “Work Connect” portal and how it can support their organization in accomplishing their HR objectives. With “Work Connect,” businesses can transform their HR processes and create a more engaged and satisfied workforce.

For details please refer to Case Study 108:

Call Center Management Portal

Call Center Portal for Boosted Agent Productivity and Elevated Customer Satisfaction in the Financial Services Industry

In the fiercely competitive financial services landscape, delivering exceptional customer service is crucial for maintaining a competitive advantage. A critical aspect of providing top-notch service is a high-performance call center equipped with features that effectively address customer inquiries and concerns.

Our solution presents the implementation of a state-of-the-art call center portal for a leading financial institution. This call center portal incorporates an extensive array of cutting-edge features such as omnichannel support, CRM integration, workforce management tools, and real-time analytics. As a result, the institution can significantly enhance agent productivity, streamline operations, and elevate customer satisfaction.

By leveraging our advanced call center portal, the financial institution is empowered to provide unparalleled customer service, ensuring that they stay ahead of their competition and foster long-lasting customer relationships.

For details please refer to Case study 109:

Digital Onboarding Solution

Streamlined Digital Onboarding for Enhanced Investor Experience in the Financial Services Industry

The financial services sector is in the midst of a digital revolution, as organizations increasingly acknowledge the importance of efficient, user-friendly, and secure onboarding processes for investors. Our team developed an all-encompassing digital onboarding solution for a prominent financial institution, enabling them to provide a seamless and streamlined investor onboarding experience.

Historically, the investor onboarding process has been time-consuming, labor-intensive, and riddled with manual processes and paperwork. Consequently, both the financial institution and investors encountered considerable challenges in terms of time, effort, and compliance. Amid the growing demand for digital services and an emphasis on improving customer experiences, our client aimed to overhaul their investor onboarding process by deploying a cutting-edge digital solution.

For details please refer to Case study 110: